Shipping policy
Shipping Policy – Conway Bags
Effective Date: [DD/MM/YYYY]
Conway Bags (“we”, “our”, “us”) is committed to delivering your orders quickly and safely. Please read our shipping policy to understand how we process and ship orders across India.
1) Shipping Locations
We currently ship across India.
For international shipping requests, please contact us at cg@conwaybags.com.
2) Order Processing Time
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Orders are usually processed within 1–2 business days after confirmation/payment.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During sale/peak seasons, processing may take slightly longer.
3) Estimated Delivery Timeline
Delivery time depends on your location and courier service:
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Metro Cities: 2–5 business days
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Tier 2/3 Cities: 3–7 business days
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Remote Locations: 5–10 business days
Note: Delivery timelines are estimates and may vary due to courier delays, weather, strikes, or unforeseen conditions.
4) Shipping Charges
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Shipping charges (if applicable) will be shown at checkout before payment.
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We may offer Free Shipping on selected products/orders/promotions (as displayed on the website).
5) Shipment Tracking
Once your order is shipped, you will receive tracking details via:
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Email / SMS / WhatsApp (as per your provided contact information)
You can also contact us for tracking support:
📧 cg@conwaybags.com
📞 +91-9716709588 / 011-69296282
6) Address & Delivery Attempts
Please ensure your shipping address and contact number are correct.
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If the address is incomplete/incorrect, delivery may fail or get delayed.
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Courier partners usually attempt delivery 2–3 times.
If delivery fails, the shipment may return to us.
7) Cash on Delivery (COD) – If Applicable
If COD is available on your order:
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COD availability depends on your pin code and courier service.
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Additional COD fee (if applicable) will be shown at checkout.
8) Damaged, Missing, or Incorrect Items
If your package arrives damaged, tampered, or you receive the wrong item:
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Inform us within 48 hours of delivery with:
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Order ID
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Photos/video of the package and product
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Unboxing video (recommended)
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We will review and arrange a replacement or resolution as per our return policy.
9) Non-Delivery / Delayed Delivery
If your order is delayed beyond the expected timeline, please contact our support team. We will coordinate with the courier partner and update you.
10) Contact Us
For any shipping-related queries:
📍 A-19A, F/F, Mayapuri Industrial Area, Phase-2, Delhi - 110064, India
📧 cg@conwaybags.com
📞 +91-9716709588 / 011-69296282